Question 1

________ is the principle pioneer of benchmarking.

Accepted Answer

A)  Robert C. Camp
B)  Tom Peters
C)  Michael Hammer
D)  James Champy
E)  Stephen R. CoveyF) A) and D)
G) B) and C)

Question 2

Strategic planning is at the core of quality management.

Accepted Answer

A) True 
 B)False  False

Question 3

________ is best known for his book, The 7 Highly Effective People.

Accepted Answer

A)  Robert C. Camp
B)  Tom Peters
C)  Michael Hammer
D)  James Champy
E)  Stephen R. CoveyF) All of the above
G) A) and B)

Question 4

Describe the theoretical framework for quality management.

Accepted Answer

Quality management begins with leadership. It is the responsibility of leaders in the organization to then drive quality assurance, employee involvement, and the creation of a corporate philosophy. It is important that there is a focus on the customer and that the core quality management systems are further supported by the ideas of breakthrough improvement, team building, information analysis, strategic planning, and other inputs from the quality department

Question 5

Juran teaches that improvement in organizations is accomplished on a ________ basis.

Accepted Answer

A)  project-by-project
B)  trial-by-trial
C)  process-by-process
D)  production-by-production
E)  case-by-caseF) A) and B)
G) C) and D)

Question 6

Michael Hammer and James Champy are most closely identified with reengineering.

Accepted Answer

A) True 
 B)False

Question 7

What are the three aspects of Juran's trilogy?

Accepted Answer

A)  planning, control, and improvement
B)  cost, quality, and customer satisfaction
C)  labor, management, and system
D)  organizing, management, and control
E)  leadership, cost, and qualityF) B) and E)
G) A) and E)

Question 8

Quality loss function and robust design are concepts included in ________.

Accepted Answer

A)  Ishikawa's quality philosophy
B)  the Taguchi method
C)  Deming's 14 points for management
D)  the Juran trilogy
E)  Pareto's lawF) B) and D)
G) C) and D)

Question 9

What is the primary contribution of Armand Feigenbaum?

Accepted Answer

A)  the concept of benchmarking
B)  his assertion that the entire organization should be involved in improving quality
C)  the zero-defects approach to quality improvement
D)  his emphasis on total involvement of the operating employees in improving quality
E)  the quality loss function and the concept of robust designF) A) and E)
G) C) and D)

Question 10

Deming stressed the need for work standards on the factory floor.

Accepted Answer

A) True 
 B)False

Question 11

Fact-based improvement refers to an approach that favors information gathering and analysis.

Accepted Answer

A) True 
 B)False

Question 12

Using deduction, researchers propose a model based on prior research, and design an experiment to test the theoretical model.

Accepted Answer

A) True 
 B)False

Question 13

Researchers use ________ to propose a model based on prior research, and design an experiment to test the theoretical model.

Accepted Answer

A)  supposition
B)  deduction
C)  induction
D)  simulation
E)  abstractionF) C) and D)
G) A) and C)

Question 14

The theory of scientific management was proposed by ________.

Accepted Answer

A)  Frederick W. Taylor
B)  Joseph M. Juran
C)  Philip Crosby
D)  W. Edwards Deming
E)  Kaoru IshikawaF) C) and D)
G) A) and E) A

Question 15

Which of the following points for management devised by Deming encourages parallel processing in focused teams?

Accepted Answer

A)  constantly improve the system
B)  create constancy of purpose
C)  institute education and self-improvement
D)  adopt a new philosophy
E)  break down barriers between departmentsF) C) and E)
G) None of the above

Question 16

________ means that all workers are responsible for their own work and perform necessary inspections at each stage of the process to maintain process control.

Accepted Answer

A)  Quality at the source
B)  In-process management
C)  Constancy of purpose
D)  Parallel processing
E)  Just-in-time approachF) A) and E)
G) All of the above

Question 17

According to Juran, the language of management is ________.

Accepted Answer

A)  labor
B)  quality
C)  money
D)  performance
E)  improvementF) B) and D)
G) B) and C)

Question 18

Discuss the contributions of Philip Crosby to quality theory.

Accepted Answer

Crosby specified a quality improvement p...

Question 19

The zero-defects approach to quality improvement was proposed by Armand Feigenbaum.

Accepted Answer

A) True 
 B)False

Question 20

Quality experts agree that quality can be assured only during the ________ phase.

Accepted Answer

A)  production
B)  marketing
C)  analysis
D)  testing
E)  designF) A) and E)
G) B) and E)

Exam 2: Quality Theory

________ is the principle pioneer of benchmarking.

Correct Answer
verified

Strategic planning is at the core of quality management.

Correct Answer
verified
False

________ is best known for his book, The 7 Highly Effective People.

Correct Answer
verified

Describe the theoretical framework for quality management.

Juran teaches that improvement in organizations is accomplished on a ________ basis.

Correct Answer
verified

Michael Hammer and James Champy are most closely identified with reengineering.

Correct Answer
verified

What are the three aspects of Juran's trilogy?

Correct Answer
verified

Quality loss function and robust design are concepts included in ________.

Correct Answer
verified

What is the primary contribution of Armand Feigenbaum?

Correct Answer
verified

Deming stressed the need for work standards on the factory floor.

Correct Answer
verified

Fact-based improvement refers to an approach that favors information gathering and analysis.

Correct Answer
verified

Using deduction, researchers propose a model based on prior research, and design an experiment to test the theoretical model.

Correct Answer
verified

Researchers use ________ to propose a model based on prior research, and design an experiment to test the theoretical model.

Correct Answer
verified

The theory of scientific management was proposed by ________.

Correct Answer
verified
A

Which of the following points for management devised by Deming encourages parallel processing in focused teams?

Correct Answer
verified

________ means that all workers are responsible for their own work and perform necessary inspections at each stage of the process to maintain process control.

Correct Answer
verified

According to Juran, the language of management is ________.

Correct Answer
verified

Discuss the contributions of Philip Crosby to quality theory.

Correct Answer
verified
Crosby specified a quality improvement p...
View Answer

The zero-defects approach to quality improvement was proposed by Armand Feigenbaum.

Correct Answer
verified

Quality experts agree that quality can be assured only during the ________ phase.

Correct Answer
verified

Exam 2: Quality Theory

________ is the principle pioneer of benchmarking.

Correct AnswerverifiedShow Answer

Strategic planning is at the core of quality management.

Correct AnswerverifiedFalse

________ is best known for his book, The 7 Highly Effective People.

Correct AnswerverifiedShow Answer

Describe the theoretical framework for quality management.

Juran teaches that improvement in organizations is accomplished on a ________ basis.

Correct AnswerverifiedShow Answer

Michael Hammer and James Champy are most closely identified with reengineering.

Correct AnswerverifiedShow Answer

What are the three aspects of Juran's trilogy?

Correct AnswerverifiedShow Answer

Quality loss function and robust design are concepts included in ________.

Correct AnswerverifiedShow Answer

What is the primary contribution of Armand Feigenbaum?

Correct AnswerverifiedShow Answer

Deming stressed the need for work standards on the factory floor.

Correct AnswerverifiedShow Answer

Fact-based improvement refers to an approach that favors information gathering and analysis.

Correct AnswerverifiedShow Answer

Using deduction, researchers propose a model based on prior research, and design an experiment to test the theoretical model.

Correct AnswerverifiedShow Answer

Researchers use ________ to propose a model based on prior research, and design an experiment to test the theoretical model.

Correct AnswerverifiedShow Answer

The theory of scientific management was proposed by ________.

Correct AnswerverifiedA

Which of the following points for management devised by Deming encourages parallel processing in focused teams?

Correct AnswerverifiedShow Answer

________ means that all workers are responsible for their own work and perform necessary inspections at each stage of the process to maintain process control.

Correct AnswerverifiedShow Answer

According to Juran, the language of management is ________.

Correct AnswerverifiedShow Answer

Discuss the contributions of Philip Crosby to quality theory.

Correct AnswerverifiedCrosby specified a quality improvement p...View AnswerShow Answer

The zero-defects approach to quality improvement was proposed by Armand Feigenbaum.

Correct AnswerverifiedShow Answer

Quality experts agree that quality can be assured only during the ________ phase.

Correct AnswerverifiedShow Answer

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False

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A

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Crosby specified a quality improvement p...
View Answer

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